Effective Date: September 18, 2020
1. Scope of this Refunds Policy
This Refunds Policy ("Policy") outlines the refund and cancellation terms for digital products and services provided by PlayersLoot Limited ("Company"), located at unit 2a, 17/f, Glenealy Tower no.1 Glenealy Central, Hong Kong.
2. Eligibility for Refunds
The Company may provide refunds or cancellations in the following circumstances:
- Defective or non-functional product: If the digital product or service purchased is defective or non-functional, the User may be eligible for a refund. The Company reserves the right to investigate and confirm the validity of such claims.
- Failure to deliver product or service: If the Company fails to deliver the purchased digital product or service within the specified timeframe, the User may be eligible for a refund.
- Unauthorized purchases: If unauthorized charges occur on the User's account as a result of a security breach or other unauthorized activity, the User may be eligible for a refund. The User must promptly notify the Company about any unauthorized transactions.
3. Non-Refundable Products and Services
Certain products and services may be designated as non-refundable. These may include, but are not limited to, customized or personalized products, services rendered, or one-time use digital content. The User will be notified in advance if a product or service is non-refundable.
4. Refund Process
To request a refund, the User must contact the Company's customer support within a specified timeframe. The User may be required to provide details of the purchase, such as the order number, purchase date, and reason for the refund request. The Company will review the request and notify the User of the refund decision.
5. Refund Methods
Refunds, when approved, will be issued using the original payment method used for the purchase. The Company may also provide refunds in the form of store credits or vouchers, at its discretion.
6. Timeframe for Refunds
The Company will endeavor to process refund requests promptly. However, the timeframe for receiving the refund may vary depending on the payment processor or financial institution involved. The Company will not be responsible for any delays beyond its control.
7. Contact Information
For any questions, concerns, or refund requests, Users can contact the Company's customer support using the following information: https://support.playersloot.com/
9. Contact Information
For any questions, concerns, or requests regarding this Refund Policy, Users can contact the Company using the following information: https://support.playersloot.com/
- PlayersLoot Limited
- unit 2a, 17/f, Glenealy Tower no.1 Glenealy Central, Hong Kong
- Email: [email protected]
- Phone: +852 8175 8923
10. Changes to the Refunds Policy
The Company reserves the right to modify or update this Refund Policy at any time. Users will be notified of any material changes to the Policy. Continued use of the Company's products and services after such modifications constitutes acceptance of the revised Refund Policy.